Security Self Storage Ltd – Data Privacy Statement
REVISION DATE NAME DESCRIPTION
1.0 01/07/2017 Mr. S. Shahi Original
1.1 07/12/2017 Mr. M. Corr Revised for GDPR
1.2 16/02/2019 Mr. M. Corr – Update in line with Industry Guidance
1.3 17/08/2020 Mr. M. Corr – Updated to include Video Surveys
Approved by board / management on: 12/08/2020
Policy became operational on: 13/12/2017
Next review date: 01/08/2021
Security Self Storage Limited (‘SSSL’) takes your privacy very seriously. This Data Privacy Statement describes how SSSL collects and uses your personal data and sets forth your privacy rights.
We recognise that information privacy is an ongoing responsibility, and so we will from time to time update this Data Privacy Statement as we undertake new information security practices or use new technology to collect personal data, where it is appropriate.
What we need to know about you and how we use that information
All our services require your personal data. Exactly what personal data we require varies on the service. However, most of our services require certain personal data. This typically includes:
- The full name of the customer; and
- An email address and/or phone number for the customer.
Other personal information we may collect includes:
- Financial information (e.g. payment card information).
For private jobs, payment card information is provided directly by customers, either in person or via phone call, and entered into a PCI/DSS-compliant payment processing service. SSSL does not, itself, process or store payment card information. We use an online virtual payment terminal where transactions take place with our payment provider.
- Data collected by our website (e.g. web form enquiries).
We collect personal data submitted to us using our web enquiry form. Our website also collects certain information automatically and stores it in log files, for example internet protocol (IP) addresses. We use this information to help us design our site to better suit our users’ needs.
Our website is maintained by Futurenet Publishing. They only handle personal data collected from SSSL’s website at our instruction and this is only ever for statistical analysis purposes to inform our marketing team.
Our website uses Google Analytics. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use and navigate the site.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. A cookie can’t read data off your hard drive or read cookie files created by other websites. Cookies do not damage your system; they allow us to respond to you as an individual.
A cookie in no way gives us access to your computer or any information about you, other than personal data you choose to share with us.
The information generated by cookies about your use of our website (including your IP address) will be transmitted to and stored by Google on servers located in the EU. Google will use this information for the purpose of evaluating your website activity and internet usage, compiling reports on website activity for website operators and providing other services relating to website activity usage.
Securing your personal information
All our employees and third parties who require access must use multi-factor authentication to gain access to our servers. Employees are granted different privileges to ensure access to personal data is limited to a need-to-know basis.
We will store your personal data for the duration of the service. We retain personal data longer, only when we are legally obliged to do so. When it is no longer necessary for to retain your personal data, we securely erase and shred hardcopies.
Your privacy choices and legal rights
Here are your privacy choices:
- You can choose to not provide us with personal information, in which case we will try to provide the service but it may be impossible.
Here are your rights:
- You can access the personal information we hold about you.
- You can make us correct any of this personal information if it is inaccurate.
- You can object to receiving our direct marketing communications. You can do this by contacting us at firstname.lastname@example.org
- You can ask us to erase the personal information about you we hold and which is no longer necessary to delivering the service for you.
- You can complain about our handling of your personal information to the Information Commissioner’s Office. (Please tell us first, so we have a chance to address your concerns.)
If you are a customer and wish to exercise your rights, please contact our office. If you prefer, you can contact us at email@example.com or write to us at:
International House, Unit G
Bar End Ind. Est.
If you don’t feel we’ve dealt with your request appropriately you have the right to lodge an appeal with the Information Commissioner’s Office.